Job Description
Join the heart of hospitality at Grand Milwaukee Hotel! We're seeking a charismatic Front Desk Agent to create memorable first impressions for our guests. As the face of our luxury downtown property, you'll manage check-ins, resolve inquiries with precision, and ensure seamless guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in Milwaukee's vibrant downtown. Perfect for detail-oriented professionals passionate about exceptional service!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate billing records
- Upsell hotel amenities and room upgrades
- Maintain security protocols and guest confidentiality
- Assist with group bookings and event coordination
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible schedule including nights/weekends
- High school diploma or equivalent required