Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. If you thrive in fast-paced settings and have a passion for creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries, modifications, and confirmations using Opera PMS
- Provide personalized concierge services for local attractions and dining recommendations
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Uphold brand standards for cleanliness, safety, and luxury service
Qualifications
- Minimum 2 years front desk or guest services experience in luxury hotels
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid California driver's license (for va/shuttle duties)
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Professional appearance and strong attention to detail