Job Description
Join our award-winning team at Grand Mesa Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in Mesa's premier hospitality destination. As the first point of contact, you'll create memorable moments for travelers worldwide while enjoying competitive benefits and a vibrant work culture.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and billing information
- Execute emergency response protocols when needed
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Mesa attractions and services
- Valid Arizona driver's license (for valet duties)
- High school diploma or equivalent required