Job Description
Join our award-winning hospitality team at Grand Harbor Hotels as a Front Desk Agent! We're seeking passionate, guest-focused individuals to deliver exceptional experiences at our premier Boston location. This entry-level role is your gateway to a thriving career in luxury hospitality, offering comprehensive training and growth opportunities. Enjoy competitive compensation, employee benefits, and the chance to work in one of America's most vibrant cities. If you're ready to make a memorable first impression and excel in customer service, we want to meet you!
Responsibilities
- Check guests in/out efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage cash transactions, and balance daily reports
- Coordinate with housekeeping and maintenance departments for seamless operations
- Operate property management systems and booking platforms
- Uphold brand standards through exceptional service and attention to detail
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Previous customer service experience (hotel experience a plus)
- Strong communication and interpersonal skills
- Proficiency with basic office software and property management systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Massachusetts driver's license (if required for errands)