Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and become the first point of contact for our esteemed guests in the heart of Washington DC. We're seeking energetic professionals to deliver exceptional service in a fast-paced environment. This immediate hire opportunity offers competitive compensation, flexible shift work, and career growth in the luxury hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, bookings, and room assignments
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Maintain accurate records using property management systems
- Process payments and manage cash drawer operations
- Provide local recommendations and assist with guest requests
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management software (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Valid driver's license preferred