Job Description
Embark on your hospitality journey with Mountain View Hospitality Group! We're seeking enthusiastic Guest Services Associates to deliver exceptional experiences at our premier Colorado Springs resort. No experience needed—just your passion for service and a willingness to learn. Enjoy competitive pay, comprehensive training, and career advancement opportunities in one of Colorado's most vibrant tourism destinations.
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (preferred)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- No prior experience required – training provided!
- Must pass background check and drug screening