Job Description
Join our award-winning team at Grand Hotel Wichita as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Kansas. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess exceptional hospitality skills, this full-time role is your gateway to success in the luxury hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints promptly while maintaining service excellence
- Process payments accurately and manage cash handling procedures
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Perform nightly audits and generate daily reports for management
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain clean, organized front desk environment and uphold brand standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel/front desk or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, etc.) and MS Office
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic mathematical skills for financial transactions
- Positive attitude and commitment to 5-star service standards