Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel & Resort! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in the heart of San Diego. No prior experience required – we provide comprehensive training to kickstart your career in the dynamic hospitality industry. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in our beachfront property.
Our ideal candidates are passionate about service, thrive in fast-paced environments, and embody our commitment to excellence. With stunning views of the harbor and proximity to San Diego's top attractions, this is your chance to launch a rewarding career while enjoying Southern California's vibrant lifestyle.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and efficiency
- Maintain accurate records using hotel management systems
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Process payments and manage cash drawer operations
- Uphold safety and security protocols
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- No prior experience required – training provided