Job Description
Are you a natural people person looking for a rewarding career in hospitality? Albuquerque Hospitality Group is seeking a friendly and professional Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences and are looking for enthusiastic individuals who are eager to learn and grow, making this the perfect opportunity for those starting their journey.
As the first point of contact for our guests, you will set the tone for their stay. We offer comprehensive on-the-job training and a supportive environment for those with no prior experience. If you have a positive attitude and a knack for problem-solving, we want to meet you.
Responsibilities
- Guest Relations: Provide a warm, professional greeting to all guests upon arrival and departure to ensure a welcoming atmosphere.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and key cards using our property management system.
- Communication Hub: Manage incoming calls, emails, and lobby inquiries with poise and professionalism.
- Information & Assistance: Assist guests with local recommendations, directions, and hotel amenities to enhance their stay.
- Administrative Tasks: Maintain accurate records, balance daily reports, and handle cash or credit transactions securely.
- Lobby Management: Monitor the lobby area to ensure guest safety, security, and a tidy environment.
- Team Collaboration: Coordinate with housekeeping and maintenance staff to address guest requests promptly.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior experience required. We prioritize attitude and aptitude over a lengthy resume.
- Skills: Basic computer literacy and ability to learn new software quickly.
- Communication: Strong verbal communication skills with a professional telephone manner.
- Personality: Friendly, outgoing, and possess a genuine desire to provide top-tier service.
- Physical Demands: Ability to stand for extended periods, walk the property, and lift light objects (up to 25 lbs).
- Availability: Must be flexible to work weekends, holidays, and evening shifts.