Job Description
The Ritz-Carlton, Atlanta is looking for passionate individuals to join our world-class hospitality team. As a premier luxury hotel, we are committed to creating memorable experiences for every guest who walks through our doors. We are currently seeking an enthusiastic Front Desk Agent to serve as the first point of contact for our visitors.
This is an entry-level position offering an incredible opportunity to launch a career in the hospitality industry. We provide comprehensive training and a supportive environment where you can grow professionally while delivering exceptional service. If you have a warm personality and a desire to serve, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Discounted hotel stays and dining privileges.
- Employee Assistance Program (EAP) for mental health support.
- Clear pathways for internal promotion and career growth.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process using our property management system.
- Manage incoming phone calls, emails, and correspondence with a professional and courteous tone.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Process payments accurately and resolve guest inquiries or complaints immediately.
- Assist guests with special requests, such as restaurant reservations, transportation, and local recommendations.
- Collaborate with housekeeping and other departments to ensure a seamless guest experience.
Qualifications
- High school diploma or GED is preferred; prior hospitality experience is a plus but not required.
- Strong interpersonal and verbal communication skills.
- Able to work flexible shifts, including nights, weekends, and holidays.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- A positive attitude, professional appearance, and a genuine desire to serve others.