Job Description
Join our award-winning hospitality team at the Grand Pacific Hotel in downtown San Francisco! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of America's most vibrant cities.
Responsibilities
- Check guests in/out efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints proactively
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if valet required)
- Flexibility to work weekends and holidays
- Basic knowledge of San Francisco area
- Fluency in English; Spanish a plus