Job Description
Join the vibrant hospitality scene in Austin as an Entry-Level Front Desk Agent at the prestigious Austin Grand Hotel! We're seeking energetic individuals to deliver exceptional guest experiences in one of Texas' most dynamic cities. This full-time role offers competitive pay, comprehensive training, and growth opportunities within our luxury hotel chain. Enjoy Austin's legendary music scene, food culture, and outdoor adventures while building a rewarding career in hospitality. Perfect for recent graduates or career changers passionate about customer service excellence.
Responsibilities
- Provide exceptional check-in/check-out services and manage guest inquiries with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues promptly using service recovery protocols
- Perform daily cash management and balance transactions
- Assist with concierge services and local recommendations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and professional appearance