Job Description
Join the award-winning Grand Plaza Hotel in the heart of Austin, Texas. We are currently seeking a dedicated and energetic Front Desk Agent to join our high-converting team. At Grand Plaza, we pride ourselves on delivering exceptional guest experiences and offering a supportive work environment where every team member is valued.
Why Choose Us?
- Weekly Paychecks – Get paid on time, every week.
- Competitive Compensation – $18 - $22/hr based on experience.
- Health Benefits – Comprehensive medical, dental, and vision plans.
- Employee Discounts – Enjoy exclusive rates at our partner hotels and restaurants.
- Professional Growth – Clear pathways for advancement within the hospitality industry.
If you have a passion for hospitality and a commitment to excellence, we want to hear from you.
Responsibilities
- Execute a seamless check-in and check-out process for all guests, ensuring accuracy and efficiency.
- Manage the front desk operations, including answering phones, managing emails, and handling inquiries promptly.
- Resolve guest complaints and issues with empathy and professionalism, escalating complex matters to the manager when necessary.
- Maintain a clean, organized, and welcoming reception area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Process payments accurately and manage cash handling duties.
- Stay updated on local attractions and services to provide excellent recommendations to guests.
Qualifications
- Previous experience in a front desk or hospitality role is preferred but not required for enthusiastic candidates.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A high school diploma or GED is required.
- Must be able to stand for extended periods and lift up to 20 lbs.