Job Description
Join the Elite Team at The Grand Miami Resort & Spa
We are seeking a dynamic and professional Part-Time Front Desk Agent to welcome our guests to the vibrant city of Miami. If you have a passion for hospitality and exceptional customer service, we want to hear from you.
In this role, you will serve as the face of our brand, ensuring every guest enjoys a seamless and memorable stay. We offer a competitive hourly wage, flexible scheduling, and a chance to work in one of the world's most exciting vacation destinations.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival, managing check-in and check-out procedures with efficiency and accuracy.
- Guest Relations: Handle guest inquiries, requests, and complaints with patience and a solutions-oriented mindset, ensuring high satisfaction levels.
- Operations Support: Answer incoming phone calls and emails, route messages, and assist with administrative tasks such as data entry and filing.
- Lobby Maintenance: Maintain a clean, organized, and inviting front desk and lobby area at all times.
- Reservation Management: Assist with processing reservations and updating guest information in the property management system.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Security: Monitor security cameras and door access to ensure the safety and security of guests and property.
Qualifications
- Experience: Previous experience in a front desk, reception, or hospitality role is preferred.
- Communication: Excellent verbal communication skills with a friendly, professional demeanor.
- Computer Skills: Proficiency in MS Office and property management software is a plus.
- Availability: Ability to work varying shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight.
- Education: High school diploma or equivalent required.
- Appearance: Professional appearance and grooming standards are mandatory.