Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent in the heart of Boston! We're seeking charismatic professionals to deliver exceptional guest experiences at our iconic downtown luxury hotel. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in Boston's vibrant hospitality scene.
As the first point of contact for our discerning international clientele, you'll embody our brand's commitment to excellence while working flexible shifts including nights, weekends, and holidays. If you thrive in fast-paced environments and possess a passion for service, we encourage you to apply today.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping, valet, and security departments
- Maintain accurate shift reports and cash handling procedures
- Utilize Opera property management system efficiently
- Execute upselling strategies for premium room categories
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid Massachusetts hospitality certification preferred
- Fluency in English; multilingual skills highly valued
- Strong attention to detail and problem-solving abilities
- Professional appearance and service-oriented mindset