Job Description
Join our award-winning team at Grand Hotel Boston as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown Boston. This is your opportunity to shine in a dynamic role where every interaction matters. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of America's most iconic cities. Apply today and become part of our legacy of excellence!
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage room reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Resolve guest concerns promptly and escalate when necessary
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) a plus