Job Description
We are seeking a highly motivated Front Desk Agent to serve as the face of our prestigious hotel in the heart of Charlotte. As a premier hospitality establishment, we pride ourselves on delivering world-class service, and we are looking for a team member who shares our passion for guest satisfaction.
In this role, you will be the first point of contact for our guests, ensuring a seamless arrival and departure experience. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment that fosters professional growth.
Key Highlights:
- Competitive hourly wage ($18.00 - $22.00).
- Full-time employment with benefits (Health, Dental, Vision).
- Employee discounts on dining and room stays.
- Modern, air-conditioned work environment.
If you are detail-oriented, friendly, and eager to start a rewarding career in hospitality, we encourage you to apply.
Responsibilities
- Check guests in and out efficiently, verifying identification and processing payments accurately.
- Maintain a clean, organized, and welcoming front desk area and lobby.
- Manage incoming calls, emails, and reservation requests with professionalism.
- Resolve guest inquiries and complaints in a timely and empathetic manner.
- Assist with concierge services, including local directions and transportation arrangements.
- Utilize Property Management Systems (PMS) to update guest profiles and make reservations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in front desk operations or customer service is preferred.
- Proficient in Microsoft Office Suite and hotel PMS software.
- Strong verbal and written communication skills.
- Ability to stand for extended periods and lift up to 25 pounds.
- Flexibility to work varying shifts, including weekends and holidays.