Job Description
Are you a people-person looking for a rewarding career in hospitality? Horizon Hospitality Group is currently seeking a dedicated and welcoming Front Desk Agent to join our team in the heart of Charlotte, NC.
We pride ourselves on providing exceptional guest experiences and are looking for team members who share our passion for service. This is a perfect opportunity for those with no prior experience looking to launch their career in a professional environment.
As a key member of our front-line team, you will be the face of our brand, ensuring every guest feels valued and comfortable from the moment they arrive.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors, managing the check-in and check-out process efficiently.
- Front Office Operations: Answer and direct phone calls, manage the switchboard, and handle incoming and outgoing mail or packages with accuracy.
- Shift Coordination: Adhere to a rotating shift schedule, including evenings, weekends, and holidays, ensuring 24/7 coverage for our guests.
- Guest Relations: Address guest inquiries, complaints, and requests promptly, escalating complex issues to management while maintaining a positive demeanor.
- Administrative Support: Assist with data entry, filing, maintaining the lobby area, and ensuring the reception desk is tidy and organized.
- Security & Safety: Monitor security cameras and door access to ensure the safety of guests and property.
Qualifications
- No Experience Required: We provide comprehensive on-the-job training; a positive attitude and willingness to learn are more important than prior history.
- Availability: Must be flexible to work various shifts, including nights and weekends, to support our shift-work operations.
- Communication Skills: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Literacy: Basic computer skills and the ability to learn new property management software quickly.
- Professional Appearance: A neat, well-groomed, and professional appearance is required.
- Education: High school diploma or equivalent (GED) is preferred.