Job Description
Are you a natural host with a passion for creating exceptional guest experiences? Grandview Manor, a premier hospitality destination in Columbus, is currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our elite team. In this pivotal role, you will be the first point of contact for our esteemed guests, setting the tone for a memorable stay. We offer a competitive hourly rate, flexible scheduling, and a collaborative work environment where your contributions are valued.
As the face of our hotel, you will manage the front desk operations with grace and efficiency. We are looking for someone who thrives in a fast-paced environment and possesses a genuine desire to go above and beyond for our guests. If you are ready to elevate your career in the hospitality industry, we want to hear from you.
As the face of our hotel, you will manage the front desk operations with grace and efficiency. We are looking for someone who thrives in a fast-paced environment and possesses a genuine desire to go above and beyond for our guests. If you are ready to elevate your career in the hospitality industry, we want to hear from you.
Responsibilities
- Guest Relations: Warmly greet and welcome guests upon arrival, ensuring a smooth check-in and check-out process while addressing all inquiries with poise and professionalism.
- Operations Management: Manage the front desk operations, including answering multi-line phones, responding to emails, and managing reservation systems (e.g., Opera, MyStay) accurately.
- Revenue Generation: Upsell hotel amenities, room upgrades, and dining options to enhance the guest experience and contribute to revenue targets.
- Administrative Tasks: Process payments, verify identification, and maintain accurate guest logs and daily activity reports.
- Security & Safety: Monitor access to the hotel, assist with lost and found inquiries, and ensure the lobby area is clean, organized, and welcoming at all times.
- Event Coordination: Assist in coordinating special events and weddings, providing information to guests regarding local attractions and services.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred; however, we are willing to train motivated candidates with strong customer service backgrounds.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office Suite and property management software (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a fluency in English.
- Interpersonal: A friendly, approachable, and professional demeanor with a strong focus on guest satisfaction.
- Availability: Must be available to work flexible hours, including weekends, evenings, and holidays.