Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland, where exceptional hospitality meets urban sophistication! We're seeking charismatic Front Desk Agents to create memorable experiences for our guests in the heart of downtown. This is your opportunity to grow with a premier hospitality brand while showcasing your customer service excellence in one of Ohio's most vibrant cities.
As a Front Desk Agent, you'll be the face of our luxury hotel, handling check-ins, managing reservations, and solving guest challenges with grace. We offer competitive compensation, comprehensive benefits, and career advancement opportunities for dedicated professionals who thrive in fast-paced environments.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required