Job Description
Join the Grand Lakeview Hotel's award-winning hospitality team as a Front Desk Agent in the heart of Cleveland! We're seeking energetic professionals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic downtown environment. If you thrive in fast-paced settings and possess a passion for service, apply today to become the welcoming face of our iconic hotel.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and address guest inquiries with professionalism
- Handle cash transactions and balance daily reports
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and maintain high satisfaction scores
- Execute safety protocols during emergency situations
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel property management systems
- Basic math and cash handling abilities
- Valid Ohio driver's license (if airport transfers required)
- Ability to stand for extended periods and lift 25 lbs