Job Description
Join our award-winning team at the Grand Plaza Hotel in Fort Worth! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay. If you're passionate about hospitality, thrive in fast-paced environments, and want competitive pay every week, this is your opportunity to shine.
Enjoy a supportive work culture, comprehensive benefits package, and career growth opportunities in the heart of Fort Worth's vibrant downtown. Apply today and start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Assist with concierge services and local area information
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic computer literacy and cash handling experience