Job Description
Are you a people person looking for an exciting opportunity in the heart of Cleveland? The Cleveland Hospitality Group is seeking enthusiastic Front Desk Agents to join our award-winning team. We value personality, reliability, and a passion for hospitality above all else.
We are proud to offer a supportive environment where you can grow your career, regardless of your background. Whether you are starting out or looking for a new role, we provide comprehensive training to help you succeed.
Join us and become the friendly face that makes our guests feel right at home in the Steel City.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy and a warm welcome.
- Manage incoming calls and emails, providing accurate information to callers.
- Handle front desk operations, including billing, reservations, and key management.
- Maintain a clean and welcoming lobby environment for all visitors.
- Assist guests with local recommendations and concierge services.
Qualifications
- No prior experience required—we provide full training!
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and comfort with technology.
- Ability to multi-task and remain calm in a fast-paced environment.
- Flexibility to work weekends, holidays, and evenings as needed.