Job Description
Join our award-winning luxury hotel in the heart of Manhattan! The Grand Manhattan Hotel is seeking passionate hospitality professionals to deliver unforgettable guest experiences. We offer competitive compensation, comprehensive benefits, and growth opportunities in one of the world's most dynamic cities. Perfect candidates thrive in fast-paced environments and embody our commitment to excellence.
Responsibilities
- Deliver exceptional guest service across all touchpoints
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Upsell hotel amenities and services
- Maintain cleanliness and organization of public areas
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of PMS systems (Opera preferred)
- Valid work authorization in the United States
- Flexible availability including nights/weekends
- Professional appearance and demeanor
- Fluency in English; additional languages a plus