Job Description
Join our award-winning hospitality team at Grand Hotel Charlotte! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of Uptown. As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins, and local expertise. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury environment where your passion for hospitality shines. Apply now to become part of Charlotte's premier hotel destination!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment transactions accurately
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Utilize hotel management systems (Opera) for inventory and reporting
- Provide local recommendations and enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Exceptional communication and interpersonal abilities
- Proficiency in reservation systems and MS Office
- Strong problem-solving and multitasking capabilities
- Flexibility for nights, weekends, and holidays
- Positive attitude and attention to detail
- Basic math skills for cash handling