Job Description
Join our dynamic hospitality team as a Front Desk Agent in Louisville, KY! We offer weekly pay and shift work opportunities with competitive compensation and growth potential. As the first point of contact for our guests, you'll create memorable experiences while managing reservations, check-ins/check-outs, and resolving inquiries. Enjoy a supportive environment with comprehensive training and opportunities for advancement.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel systems
- Process payments and handle cash transactions accurately
- Answer multi-line phones and direct guest inquiries to appropriate departments
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate housekeeping and maintenance requests
- Maintain accurate reservation records and room status updates
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling proficiency
- Positive attitude with excellent guest service focus