Job Description
Join our vibrant hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Albuquerque! We're seeking enthusiastic individuals with a passion for customer service to deliver exceptional guest experiences. No prior experience required—comprehensive training provided. Enjoy a supportive work environment, competitive pay, and opportunities for growth in the heart of New Mexico's largest city.
Responsibilities
- Warmly greet and register hotel guests with professionalism and efficiency
- Manage reservations, check-ins/check-outs, and payment processing
- Address guest inquiries promptly and resolve issues with empathy
- Maintain accurate records and communicate with housekeeping/bell staff
- Uphold hotel standards for cleanliness and safety at the front desk
- Collaborate with team members to ensure seamless guest experiences
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Positive attitude with strong problem-solving abilities
- Basic computer literacy (training provided for hotel systems)
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods and multitask effectively