Job Description
Welcome to Pikes Peak Hospitality Solutions, where we pride ourselves on delivering exceptional service to our community. We are currently seeking a motivated and professional Front Desk Agent to join our team in Colorado Springs. If you are looking for a rewarding career in hospitality with the added benefit of daily pay, we want to hear from you.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a modern, supportive work environment with opportunities for growth and competitive compensation.
Responsibilities
- Guest Check-In/Out: Efficiently manage the check-in and check-out processes, ensuring all necessary documentation, identification, and payments are processed accurately and securely.
- Communication: Answer incoming calls and emails promptly, directing inquiries to the appropriate departments and providing accurate information about our services and local area.
- Problem Resolution: Address guest complaints and requests with empathy and efficiency, escalating complex issues to management when necessary to ensure a positive guest experience.
- Administrative Support: Maintain accurate records of guest stays, handle reservations, and update the front desk logbook to ensure seamless operations.
- Lobby Maintenance: Monitor the lobby and common areas to ensure they are clean, organized, and welcoming for all visitors and guests.
- Team Collaboration: Work closely with housekeeping and maintenance teams to coordinate room readiness and ensure high standards of cleanliness across the property.
Qualifications
- Experience: Previous experience in a front desk, reception, or hospitality role is preferred but not always required for enthusiastic candidates.
- Education: High school diploma or GED equivalent is required.
- Skills: Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Personality: Strong customer service skills with a friendly, professional demeanor and a positive attitude.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physical: Ability to stand for extended periods and lift light objects as needed.