Job Description
Are you a charismatic professional with a passion for hospitality? The Grandview Hotel & Spa is seeking a dedicated Front Desk Agent to join our award-winning team in Columbus, OH. As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a vibrant work environment.
Why Join Us?
- Competitive hourly rate of $16.00 - $18.00
- Health, dental, and vision insurance
- Employee discounts on dining and services
- Opportunities for career advancement
Job Overview:
We are looking for a detail-oriented individual to manage front desk operations, ensuring a seamless and memorable experience for every visitor. If you thrive in a fast-paced setting and have a knack for problem-solving, we want to meet you.
Responsibilities
- Provide warm, professional greetings to guests and check them in/out efficiently.
- Manage daily reservations and handle special requests with attention to detail.
- Operate the property management system (PMS) accurately to update guest information and track financial transactions.
- Resolve guest inquiries and complaints in a timely and empathetic manner.
- Maintain the front desk area to ensure a welcoming and organized atmosphere.
- Cash handling and balancing of daily shift deposits.
Qualifications
- Previous experience in a hotel, resort, or customer service role is preferred.
- Strong computer literacy and familiarity with PMS software (e.g., Opera, Fidelio).
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Professional appearance and demeanor at all times.
- Flexibility to work weekends, holidays, and evenings.