Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Houston! We're seeking enthusiastic individuals with a passion for hospitality to be the first point of contact for our esteemed guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality.
As a Front Desk Agent, you'll create memorable experiences through exceptional service, manage check-in/check-out processes, and handle guest inquiries with professionalism and warmth. This role offers growth opportunities, competitive benefits, and the chance to work in one of Houston's most iconic locations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Respond promptly to guest requests and resolve issues
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet services and guest transportation
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, reservation systems)
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays