Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Columbus! We're seeking charismatic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and expert problem-solving. This role offers flexible shift work including evenings, weekends, and holidays – perfect for early birds and night owls alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a luxury hospitality environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly, escalating complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Act as primary brand ambassador through exceptional customer service
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency with Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent; hospitality degree preferred