Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Columbus! We're seeking charismatic individuals to deliver exceptional guest experiences during flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Ohio's thriving hospitality scene.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism. Perfect for night owls and early risers alike!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation modifications and optimize room occupancy rates
- Resolve guest concerns with empathy and solution-oriented approaches
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance departments
- Execute safety protocols and emergency procedures
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required