Job Description
Step into a rewarding career with Cascade Hospitality Group in the heart of Portland! We are seeking a vibrant and professional Front Desk Agent to be the welcoming face of our boutique hotel. Enjoy the freedom of daily pay, competitive wages, and a supportive work environment that values your growth and well-being. If you thrive in dynamic hospitality settings and love creating memorable guest experiences, this is your opportunity to shine.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Manage efficient check-in and check-out processes using our property management system.
- Handle guest inquiries, requests, and complaints with empathy and swift resolution.
- Maintain accurate reservations and room assignments.
- Process payments and maintain a balanced cash drawer.
- Coordinate with housekeeping and maintenance to ensure impeccable room readiness.
- Provide local knowledge and recommendations to enhance the guest experience in Portland.
Qualifications
- Previous experience in customer service or hospitality preferred.
- Exceptional communication and interpersonal skills.
- Proficiency with computers and hotel management software.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong problem-solving abilities and attention to detail.
- High school diploma or equivalent.
- Must be eligible to work in the United States.