Job Description
Join our award-winning hotel team as a Front Desk Agent and enjoy the convenience of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown Milwaukee location. This role offers flexible scheduling, competitive compensation, and rapid advancement opportunities in the hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using PMS systems
- Process payments and handle cash/credit transactions securely
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends
- Attention to detail and problem-solving abilities
- Valid Wisconsin driver's license (if required for errands)