Job Description
Join our award-winning team at Grand Hotel Minneapolis, where exceptional service meets luxury hospitality. We're seeking charismatic Front Desk Agents to deliver memorable guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating warm welcomes. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Minneapolis' premier downtown hotels.
Responsibilities
- Check in/out guests efficiently while maintaining a professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and proactive solutions
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems (Opera/PMS) effectively
- Provide local recommendations and assist with guest requests
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license preferred
- High school diploma or equivalent