Job Description
Join our award-winning team at the Grand Capital Hotel, Washington DC's premier luxury destination in the heart of the nation's capital. We seek a charismatic Front Desk Agent to deliver exceptional guest experiences while embodying our commitment to sophistication and service excellence. This role is ideal for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable moments for international travelers and dignitaries alike.
As the first point of contact, you'll manage check-in/check-out processes, handle VIP requests, and resolve guest inquiries with poise. Our competitive benefits package includes health insurance, complimentary accommodation, and career advancement opportunities within our global portfolio.
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, concierge, and security teams for seamless operations
- Handle guest complaints and resolve issues with discretion and professionalism
- Process payments, maintain accurate cash handling procedures
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed logs of guest interactions and special requests
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid DC hospitality license or ability to obtain within 30 days
- Fluency in English; multilingual candidates strongly preferred
- Strong attention to detail and organizational abilities
- Professional appearance and polished demeanor