Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Virginia Beach! We're seeking charismatic professionals to deliver exceptional guest experiences with same-day pay and flexible shift schedules. Enjoy competitive hourly rates, complimentary parking, and career advancement opportunities in a beachfront resort environment. Perfect for students, retirees, or anyone seeking flexible work with daily compensation!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and room assignments using PMS software
- Process payments and maintain accurate financial records
- Resolve guest inquiries and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Execute shift-specific duties including opening/closing procedures
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid driver's license and reliable transportation
- Must pass background check and drug screening