Job Description
Join our award-winning team at Capital Hospitality Group as a Front Desk Agent in the heart of Washington DC! We're seeking energetic professionals to deliver exceptional guest experiences with our revolutionary daily pay system. Earn your wages every day while working in a luxury hotel environment near iconic landmarks like the White House and National Mall.
As a Front Desk Agent, you'll be the first impression for international travelers and business executives. We offer competitive hourly rates, comprehensive benefits, and career advancement opportunities in the thriving hospitality industry. Perfect for candidates seeking financial flexibility without sacrificing professional growth.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Process reservations and handle billing transactions using PMS systems
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate with housekeeping and maintenance departments for seamless operations
- Maintain accurate records of guest preferences and special requests
- Process payments and manage cash drawer accountability
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Fidelio, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation