Job Description
Join our award-winning luxury hotel in downtown Boston as a Front Desk Agent and experience the freedom of daily pay! No more waiting for weekly checks – get compensated daily for your exceptional service. We're seeking charismatic professionals to create memorable guest experiences while enjoying Boston's vibrant culture.
Why Work With Us?
• Daily pay through our secure payroll system
• Flexible scheduling (evenings/weekends available)
• Complimentary hotel discounts & dining privileges
• Professional development programs
• Modern downtown location near Fenway Park
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings in real-time
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for special requests
- Utilize hotel management software (Opera) for daily operations
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic math skills for cash handling and payment processing
- Valid Massachusetts Food Handler's certification (or obtain within 30 days)
- Fluency in English; bilingual Spanish/Portuguese a plus