Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and enjoy the unique benefit of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Albuquerque. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the hospitality industry. If you're passionate about service and want immediate access to your earnings, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Maintain accurate guest records and confidential information
- Process cash transactions and manage petty cash
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel reservation systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Valid driver's license and reliable transportation
- Spanish language skills highly desirable