Job Description
Join our dynamic hospitality team as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences in Seattle's vibrant heart. This shift-based role offers immediate compensation after each shift, perfect for those seeking work-life balance. You'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism. Our modern downtown location offers a supportive environment with growth opportunities for dedicated team members.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our proprietary hotel management system
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments and maintain accurate financial records for daily transactions
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Act as primary liaison during emergency situations following established protocols
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain detailed shift reports and handover documentation
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional verbal communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math skills for handling cash and credit transactions
- Valid Washington State Service Worker Permit (if required)
- Positive attitude and problem-solving mindset