Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Tennessee's vibrant music scene. As the first point of contact, you'll create memorable stays while advancing your hospitality career. Daily pay options available through our partnership with instant payroll providers. Competitive hourly rates, comprehensive training, and a supportive team environment await you.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate cash drawer accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain organized front desk area and public spaces
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficient in hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Tennessee hospitality certification preferred
- Multilingual candidates strongly encouraged to apply