Job Description
Join our award-winning Louisville hotel team as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking energetic professionals who deliver exceptional guest experiences while advancing their hospitality careers. Our competitive compensation package includes immediate daily pay options, comprehensive benefits, and growth opportunities within a luxury hotel environment.
At Grand Hospitality Group, we pride ourselves on creating memorable stays for travelers worldwide. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. If you thrive in dynamic settings and value timely compensation, this is your ideal career move.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments efficiently
- Resolve guest concerns promptly with proactive problem-solving solutions
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute upselling strategies for room upgrades and premium services
- Maintain strict confidentiality of guest data and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic computer literacy with Microsoft Office Suite
- Ability to stand for extended periods and lift up to 25 pounds
- Positive attitude with strong attention to detail