Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences while earning same-day compensation. This role offers flexible scheduling and opportunities for rapid career growth in Chicago's thriving hospitality sector.
Why Apply? Immediate pay, premium downtown location, comprehensive training, and access to exclusive employee benefits including hotel discounts and dining privileges.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints promptly with personalized solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS systems (Opera preferred) for daily operations
- Upsell premium services and amenities to enhance guest experience
- Maintain accurate records of guest interactions and preferences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois driver's license (for airport runs)
- Basic knowledge of Chicago tourism attractions and transportation
- High school diploma or equivalent required
- Must pass background check and drug screening