Job Description
Join our dynamic team at Grand Plaza Hotel and experience the thrill of Orlando's hospitality scene! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences with daily pay flexibility. This role combines customer excellence with competitive compensation, perfect for those who thrive in fast-paced environments. Enjoy modern amenities, career growth opportunities, and a team that values your contributions. Apply today and start earning daily while making unforgettable memories for our guests!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Maintain accurate records of guest communications and transactions
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and amenities
- Valid Florida driver's license (if required for duties)
- Flexible availability including nights/weekends/holidays