Job Description
Join our award-winning team at Grand Plaza Hotel Austin, where exceptional service meets Texas hospitality! We're seeking dynamic Front Desk Agents to deliver memorable guest experiences while enjoying the flexibility of daily pay. This role is perfect for individuals who thrive in fast-paced environments and appreciate getting compensated for their work every day. Our modern downtown hotel offers competitive compensation, comprehensive training, and opportunities for career advancement within our luxury hospitality group.
Why Work With Us?
- Daily pay option – get paid for your work every day!
- Comprehensive benefits package including medical/dental/vision
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Professional development programs
Responsibilities
- Check guests in/out efficiently using hotel management systems (Opera)
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Texas driver's license (for valet duties)