Job Description
Join our award-winning team at Grand Bay Hospitality as a Front Desk Agent and enjoy the unique benefit of daily pay! We're seeking a charismatic professional to create memorable guest experiences in our luxury Tampa waterfront resort. With competitive hourly rates and next-day pay, you'll receive compensation without delays while building a rewarding hospitality career in Florida's vibrant Gulf Coast city.
This role offers growth opportunities within our expanding portfolio and includes comprehensive training on our premium property management systems. If you thrive in fast-paced environments and excel at anticipating guest needs, apply today to become the welcoming face of our prestigious establishment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with local expertise on Tampa attractions and events
- Process payments, resolve billing discrepancies, and maintain accurate cash handling
- Coordinate housekeeping requests and maintenance issues with department heads
- Execute upselling strategies for room upgrades and premium amenities
- Maintain organized front desk documentation and shift reports
- Train new agents on standard operating procedures during peak seasons
Qualifications
- Minimum 1 year front desk or high-volume customer service experience
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Exceptional conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Tampa tourism landscape and transportation
- Valid Florida driver's license for occasional errand runs
- Ability to stand for extended periods and lift 15 lbs