Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of downtown Indianapolis. This part-time role offers immediate compensation after each shift and the opportunity to grow within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments, handle cash transactions, and manage billing inquiries
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate hotel management systems (PMS) and communication tools
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic proficiency in hotel management software
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Indiana driver's license (for airport runs)