Job Description
We are seeking a highly motivated and professional Front Desk Agent to join our dynamic team in the heart of Tampa. As a key representative of our brand, you will be the first point of contact for our valued guests, setting the tone for an impeccable experience. We are currently experiencing high volume and are urgently hiring for both day and night shifts to ensure seamless operations.
In this role, you will curate memorable guest experiences while managing front-of-house operations with precision. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to hear from you immediately.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using property management systems.
- Answer and direct phone calls and inquiries promptly, maintaining a professional demeanor.
- Handle guest complaints or requests with empathy and escalate issues to management when necessary.
- Monitor security cameras and entry points to ensure the safety and security of guests and property.
- Perform nightly audits of room status and ensure all public areas are clean and presentable.
- Assist with administrative tasks such as data entry, filing, and inventory management.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Proven experience in customer service, front desk operations, or reception work.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, FrontDesk).
- Must be available to work flexible shifts, including weekends, nights, and holidays.