Job Description
Join our award-winning team at the prestigious Harbor View Hotel in San Diego, CA! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. As the first point of contact, you'll embody our commitment to Southern California hospitality while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain a clean and organized front desk area
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for airport shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required